Terms and Conditions of Sale

These Terms and Conditions of Sale apply to purchases made through the Nayvana website and govern the relationship between Nayvana and its customers.

1. Products and Orders

Product pages provide information about the products offered for sale, including descriptions, sizes, prices, ingredients, and relevant usage information. An order is considered accepted once Nayvana confirms it, subject to product availability and any applicable verification.

2. Prices

Prices displayed on the website are those applicable at the time of purchase unless otherwise stated. Nayvana reserves the right to correct obvious pricing or display errors before confirming an order.

3. Payment

Available payment methods are presented during the ordering process. Orders may be subject to verification before dispatch.

4. Delivery

Delivery arrangements, estimated delivery times, and applicable delivery charges are communicated during the ordering process or through the relevant order information.

Delivery times may vary depending on the destination, carrier conditions, public holidays, or circumstances beyond Nayvana’s reasonable control.

5. Order Cancellation and Returns

Any cancellation, return, exchange, or refund request is handled according to applicable law and Nayvana’s return policy in force at the time of purchase.

Certain cosmetic products may be subject to hygiene-related restrictions once opened or used, where permitted by applicable law.

6. Product Use

Customers should read the product label and follow the recommended instructions and precautions before use. Cosmetic products should not be used in a manner contrary to their stated purpose.

7. Damaged or Incorrect Orders

If an order arrives damaged or contains an incorrect item, please contact Nayvana as soon as reasonably possible with the order details so that the matter can be reviewed and an appropriate solution can be provided.

8. Liability

Nayvana remains responsible for its obligations under applicable law. Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

9. Contact

For questions concerning an order, please contact us at contact@nayvanacosmetics.com or +212 6 66 37 00 81 .